CRM Magazine - Customer Relationship Management, Social …
destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry …
CCW: The Future of Customer Service: AI and Automation Trends …
[Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They …
Salesforce Launches Marketing Cloud Next
4 days ago · Salesforce Marketing Cloud Next is an agentic AI-powered solution for two-way personalized conversations.
Harvard Business Review: Maximizing ROI with AI-Driven Process …
Drive results with strategic AI process managementDespite the immense promise of digital transformation, many organizations struggle to realize the productivity gains expected from AI …
Navigating the shift in CX: Building a long-term, sustainable CX …
Discover how leaders within Customer Experience (CX), IT, and Operations are shaping the future of CX in our latest report. From breaking down communication silos to building secure, …
Companies Struggle to Integrate Sales Plays into CRM
6 days ago · Seventy percent of companies are failing to effectively integrate their sales plays into their revenue technology, including their CRM systems, limiting their ability to achieve their …
Advanced AI Must Make Its Way to Customer-Facing Apps
3 days ago · AI adoption is a must, but companies must first build trust, Forrester suggests.
The Next Generation of Business Messaging: RCS - Destination CRM
Learn how SmartReach enables seamless integration of RCS into your outbound strategy - with compliance, scalability, and results built in.
ZoomInfo Launches GTM Studio
May 12, 2025 · ZoomInfo, a provider of go-to-market data, insights, and automation, today introduced GTM Studio as part of its GTM Intelligence Platform. GTM Studio is a workspace …
The Agentic AI Design Paradigm: Reshaping How We Build Software
5 days ago · The shift to agentic AI design requires developers and organizations to rethink their approach to building digital experiences fundamentally.