The sweeping power outage that hit Spain and Portugal this week has raised questions about the electricity grid in a region not normally known for blackouts.

Red Eléctrica, Spain’s electricity grid operator, ruled out a cyberattack, human error or unusual weather. Experts say it could take weeks to determine the cause.

Alanna Gladstone, a 40-year-old film editor, had landed in Portugal’s capital, Lisbon, on a flight from New York hours before the outage. She checked into her Airbnb and took a nap; by the time she woke up, the technology that the country takes for granted had gone dark.