The Brand Ambassador takes all sorts of abuse, but one over-entitled customer has home asking a deep question.

How does Carnival Cruise Line's Brand Ambassador respond to rude guest comments? The answers are filled with British wit and ...

Carnival Panorama is home again following her unique transpacific cruise after her dry dock in Singapore. Where is she ...

Now however, Carnival Cruise Line has decided join the passenger-led activity. That’s right, the cruise line is getting in on ...

Heald has often said that he willingly takes the abuse but begs passengers not to blame the crew or be rude to them. He ...

Whether it’s new towels or fresh bed sheets, cabin stewards on a cruise ship stay busy making sure cruisers are comfortable and happy with their ...

Since some cruise lines no longer offer a printed daily calendar, it's very important for passengers to be aware of ship's ...

Sep. 28—John Heald serves as the public face of Carnival Corporation's namesake cruise brand. He spends most of his days answering hundreds of questions from passengers. Heald has hundreds of ...

Hiding cruise ship ducks has become a phenomenon. People simply love buying, decorating, and hiding ducks for kids (and maybe ...

Carnival Brand Ambassador John Heald usually starts his work day with a jovial post — unless that's not appropriate. With Hurricane Milton looming across Florida and tens of thousands of the ...

The company has been listening to its passengers and it plans to make another key change, according to a Facebook post from Brand Ambassador John Heald. Carnival, Royal Caribbean, and every other ...

The Sunshine's departure from Union Pier Terminal on Oct. 12 to the Bahamas is still on schedule, Carnival brand ambassador John Heald said in a Facebook video. "At the moment, there are no ...