In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Hiring people to fill positions at restaurants can be a tricky task. You want someone who can do the job but will also stick ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Your customers are the lifeblood of your business. Attracting and then retaining a strong customer base is the key to long-term success in e-commerce.  Enticing and keeping customers will be one of ...

Customers in Massachusetts slammed with very old bills from utility companies, despite state regulations to prevent it.

Reversed in January, some employees feel the policy reversal puts even more of a strain on already overworked and underpaid ...

The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

Great brand content starts with a clear POV, message, and purpose. Here’s how to master your messaging to create better, more ...

Ohio lawmakers introduced House Bill 15 (HB15) and Senate Bill 2 (SB2) to roll back electric generation subsidies implemented ...

Veeam’s Data Resiliency Maturity Model is meant to be a conversation starter for channel partners looking to make customers ...

Qualtrics positioned highest for Ability to Execute and furthest for Completeness of Vision in the Gartner Magic Quadrant for Voice of the Customer Platforms PROVO, Utah and SEATTLE, April 22, 2025 ...