2. Ensure efficient caller authentication Once past the IVR menu, the next critical step in the call flow process is authenticating a caller’s identity.

Having a clear understanding of where your data is being consumed is a critical first step toward being able to secure and ultimately protect it. Using data flow diagrams, it is possible to know the ...

What Is Level 1 Data Flow Diagram? Describe a level 1 DFD. Context diagrams (level 0 DFDs) represent the entire system as a single process in a diagram. There are four main processes outlined in a ...

If you are having cash flow problems within your small company, you have a few options to help improve the situation. The key? Technology. ... Here are four tips from Bloomberg Businessweek that might ...