News: A Genesys study shows that while agentic AI is advancing, a lack of governance policies is creating a gap in consumer ...

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

We urge brokers to start selling this product again - which offers valuable protection that their clients have been missing,' ...

Four out of five consumers want clear governance of AI interactions but less than a third of organisations currently ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from ...

The banks that successfully deploy these capabilities set themselves up as vital strategic partners versus basic service providers.

The conversation intelligence software market is gaining momentum as businesses increasingly recognize the value of analyzing ...

When we truly understand our customers—both rationally and emotionally—we can anticipate their needs, offer proactive ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...