Loyalty is nice—but advocacy fuels conversions, trust and sustainable expansion. Here's how to activate your biggest fans.

EasieOps addresses pain points in document processing, including integration challenges and scalability barriers.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Measuring the ROI of digital marketing isn’t just about crunching numbers; it’s about uncovering what’s truly driving growth.

HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a Journe ...

Here’s how SEO helps power a customer-first strategy, enhancing visibility and engagement across every touchpoint.

Broadly speaking, current operating costs for most enterprises can be divided into four categories: business operation ...

Anytime the organization messages or speaks with the customer, it should know everything about the customer journey ... in Mayo Clinic Proceedings: Digital Health. The system can also reduce ...

8x8 JourneyIQ Empowers Businesses to Evaluate and Manage Customer Interactions from Start to Finish and Eliminate Blind Spots Across the Entire Customer Journey CAMPBELL, Calif., April 02, 2025 ...

Photo courtesy of Gnanendra Reddy Muthirevula Photo courtesy of Gnanendra Reddy Muthirevula Opinions expressed by Digital Journal contributors are their own. In an era where rapid software ...