Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

In today’s e-commerce world, consumers expect a seamless shopping experience—whether it’s fast shipping or responsive customer service. As a result, even minor delays can lead to frustration.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The Fast Company Executive Board is a private ... and entrepreneurs who share their insights with our audience. A longtime, loyal customer—one who never raised a red flag—suddenly cancels ...

Hertz is notifying customers that hackers may have stolen personal information including credit card details and Social Security numbers during a data breach on one of its vendors. In a notice on ...

The Japanese fast-food chain Sukiya is temporarily shutting ... The company also confirmed a pest was found inside a meal sold to a customer on Friday at a different location.

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

High inflation and economic uncertainty will encourage consumers to watch their spending and shift towards cheaper offerings, like quick-service fast food. Quick service fast food chains source ...

What Is Self-Oriented Perfectionism? Hewitt and Flett’s (1991) Model of Perfectionism explores the different faces of perfection. In their work, they describe self-oriented perfectionists as ...

TL;DR: TSMC's 2nm process node is set for mass production in late 2025, with Apple as the first customer for its A20 Pro chip in the iPhone 18 Pro series in 2026. Initial 2nm wafers will arrive at ...

Hard workers are typically task-oriented and may show little interest in anything beyond immediate responsibilities. So they assume the role of “reliable troubleshooters", who can consistently ...