The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Zahoree, founded by Jose A. Gonzalez, is a trusted partner for mid-sized and scaling businesses in delivering exceptional ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Cognizant announced an expanded partnership with Docusign, the Intelligent Agreement Management company, to enhance customer ...

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

The prospects for IT outsourcing in the USA remain promising due to the steady rise in demand for digital solutions.

Avatarin, a spinoff from Japanese top aviation company ANA Holdings, plans to launch technology capable of replicating key ...

This article delves into the essential technologies every business owner needs in 2025 and beyond, highlighting why embracing ...

ChatGPT introduces better imaging tools, Zelle shuts down its mobile app and a Subaru dealer benefits from AI.