The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

However, placing the right industry tools at your fingertips will simplify the daily workflow and set the business up for ...

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The impacts of AI are already being felt on the Indian job market. Zomato has laid off over 500 customer service executives, ...

d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service, and growth opportunities.