Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

The owner of Taj Jewelers and Watches, Faris Hajazi, immigrated from Saudi Arabia, and said he had given jobs to many ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...

In a CNBC interview, Clement Delangue, CEO of Hugging Face, discussed some important developments in the AI industry and ...

As National Apprenticeship Week kicks off, Europa Road's first cohort of apprentices are preparing to celebrate the ...

Pilatus has secured the Royal Netherlands Air Force as the launch customer for its PC-7 MKX basic trainer, with the service to field an eight-strong fleet from later this decade.

In a since-deleted Facebook post, Kunes Buick, GMC of Oak Creek, said it started as a joke between two employees who didn't ...

At its IT services analyst event in Warsaw, the location of its European Technology Support Centre, Sharp revealed its vision and strategy for this business. Partner presentations highlighted Sharp’s ...