In a year marked by economic uncertainty, credit unions continue to win the trust and loyalty of their members, outperforming ...

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero. Related stories In reality, nobody's even sure these surveys are measuring the right thing.

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study, rating grocery and ... the reports are scored on a scale of 1-100, and one ...

Last year, Buick won first place in the 2024 Customer Satisfaction Index study. At that time, it earned an 887 rating for itself, putting even this year’s top contenders in its rearview mirror ...

The index assigns scores to companies on a scale of 1 to 100, based on ratings ... in consumer satisfaction from 78 to 77. Phone manufacturers saw an improvement in customer satisfaction in ...