Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

On Amazon, a good product rating percentage is generally considered to be 80% or higher, which corresponds to a four-star ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

Broadvoice’s CCaaS platform, GoContact, receives industry-leading Net Promoter Score® for customer loyalty and satisfaction.

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero. Related stories In reality, nobody's even sure these surveys are measuring the right thing.

But maintaining such a high-impact global presence introduces its own variety of challenges: staying in tune with individual markets, ensuring broad customer satisfaction ... To reach out on a much ...