Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Many incumbent banks in Southeast Asian have failed to modernize their core banking systems, focusing instead on enhancing ...

Rocket CRM, a technology provider, has introduced enhancements to its CRM automation system, designed to streamline customer ...

Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...

• Automatic Scaling: Cloud platforms can automatically handle increases in user demand. For example, during tax filing season ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

David Nelkin shares the secret of turning enquiries into lifelong patients – and why it might be the missing piece in your practice growth.