TeKnowledge is well-versed in Microsoft AI, which addresses employee productivity. The combination of Microsoft and Genesys ...

Carrie Tharp, VP of Retail and Consumer at Google Cloud, on how the retail landscape has changed since last year's conference ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

Data insights help businesses predict needs and tailor interactions accordingly. Retailers should embrace tech like ...

The Role of IT in Driving Customer Engagement In today's fast-paced world, customers have high expectations for their buying experiences. From the initial product research to the final purchase ...

Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...

A simple approval workflow ensures human oversight while removing the ... real-time 1:1 experiences throughout the entire customer journey. Blueshift has been featured in Gartner's Magic Quadrant for ...

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

Admins also get AI-driven recommendations, whether it's suggesting automating responses or refining workflow routing rules ... 6 Trends Shaping the Customer Journey Tackle digital complexity with ...

Descope, the drag & drop customer identity and access management (CIAM) platform, today announced a host of capabilities to help ecommerce and online retail companies provide secure and omnichannel ...