Around a year ago, we brought in an expert in retail and the customer journey. They have led the project to produce a portal that is far more customer focused. That has been a real game-changer for us ...

The collaboration will see OpenAI’s multimodal capabilities - which can interpret text, audio, video and diagrams - integrated into SIA’s customer service channels and internal systems.

As part of a series of interviews in partnership with Indegene focusing on the customer experience in pharma, AstraZeneca’s global consumer marketing director Melissa Fellner tells Paul Tunnah ...

So everything that appears across the customer journey, that's what my team is accountable for. So when we partnered with OpenAI – and by the way, we're not a massive team, right? We're a relatively ...

Unleash your creativity with the Scrivener hero's journey template. Use this powerful tool to structure your narratives, develop compelling characters, and take your storytelling to the next level. In ...

In the last three years, Venchi has more than doubled its stores and sales. Maintaining high customer service standards while scaling is a significant challenge for any business. But Venchi seized ...