Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

The Role of IT in Driving Customer Engagement In today's fast-paced world, customers have high expectations for their buying experiences. From the initial product research to the final purchase ...

Customers find themselves interacting with multiple departments across an organization but typically these individual moments are not combined to provide a complete picture of the journey in order to ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Embedded in the CARE pillar of our strategic plan, we aim to become number one in customer satisfaction for our products and ...

Murugasu, U. and Subbarao, A. (2025) Customizing Customer Experience: A Systematic Review of Digital Personality in Telecommunications. Open Journal of Business and Management, 13, 1449-1479. doi: ...

Traffic, Threat, and Identity Intelligence Engine accurately distinguishes legitimate humans, AI agents, and bots from bad actors, enabling businesses to embrace the AI-driven engagement era ...

Journey was forced to stop "Don't Stop Believin'." The rock band abruptly ended their set at the Houston Livestock Show and Rodeo at the NRG Stadium on Friday night after an electrical fire caused ...

Houston Rodeo concertgoers faced a shocking spectacle at a Journey show Friday night. The crowd continued to sing the song but stopped after realizing that something had went wrong. Later ...

Journey entered the 21st Century at a crossroads. Make that two crossroads. They'd recently moved on Steve Perry, placing the Steve Augeri-sung "Remember Me" on 1998's chart-topping multi-platinum ...