To become digitally led, SEKO Logistics had to become data-led, and Bourke reveals that the firm, like so many others, built ...

FT. LAUDERDALE, Fla., April 03, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a recognized leader in customer experience business process outsourcing ...

ByteBrain is an IT Consulting Agency based in Sheridan, dedicated to helping businesses leverage Generative AI, data, and ...

At Microsoft, we’ve worked with leading innovators across industries, helping them not just experiment with AI, but deploy it ...

Fleetio added a new Vendor Portal for shops that participate in its Maintenance Shop Network. The portal enables providers to ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

The Tiledesk Automation Engine: Your open-source solution for multichannel workflow automation. An alternative to Voiceflow, Botpress, Stack AI, Flowise, Gumloop, VectorShift, Lyzr AI ...

US-based software company Adobe on March 18 announced a new artificial intelligence (AI) tool called Agent Orchestrator, designed to help businesses automate customer interactions and marketing ...

While AI-driven personalization enables more tailored, efficient and seamless customer interactions, it also raises concerns about labor market disruptions, ethical implications and data privacy ...