It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Preparing for the 2030 Contact CenterAI is revolutionizing contact centers, enabling businesses to offer highly personalized and efficient customer experiences. To stay competitive, companies must ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

Rhenus Group expands Management Board from four to seven members to reflect the Group's significant transformation and growth ambition ...

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

Key Points Total Quality Management is integral for an organization to run as effectively as possible. Utilizing AI within TQM has several benefits, including enhanced data analysis. ...

Meanwhile, Reed said employees are “pumping out” high-quality school buses every single day and benefitting from increased ...

Equipment Controls Company (ECCO), a leader in the natural gas industry, proudly announces the achievement of the ISO 9001: ...

Customer preferences must be the compass for innovation, and financial institutions must respond to changing needs and ...

The move to modernized, competitive customer experience delivery has been elusive for utilities due to the costs and the ...

Certifications and Industry Confidence Through exceptional quality management systems and consistent innovation ... “These impressive metrics reflect our relentless focus on quality, innovation, and ...