Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Pan-African operator Orange says it has launched the first-ever 'My Customer, My Boss' initiative simultaneously in its 17 ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

an industry-first initiative that introduces unique gamification mechanics into the customer experience journey for their broadband and mobile subscribers. The game, accessible via the MyRepublic ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...

Discover cutting-edge electronics at Seven Wonders' newest location in Al Quoz, now open for an enhanced shopping experience.

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

The modern customer experience is all about personalization and proactivity. Whatever their age or generation, whatever ...

Customers lose faith in brands when they feel they're putting in too much effort. The post 5 areas where businesses need to ...

AI requires far more planning and careful integration than many anticipate, a mistake now likely to be amplified as investment in the technology blooms.

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...