Customer data is the fuel source for success, argues Billy Loizou, area vice president for customer data cloud platform ...

In a world where AI headlines bounce between excitement and existential dread, Zendesk is doing something refreshingly ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of ...

Today's Forbes CIO newsletter focuses on using the troves of unstructured enterprise data you have, applying AI to find ...

The consumer protection agency told a Kentucky court it wants to re-examine the issues around the way bank customer data is ...

Digital bank Monzo continues to focus on leveraging data strategies with the aim to enhance customer experiences and ...

Many of the 100 banks in the BankTech Ventures consortium have expressed interest in using the data-sharing network.

Marketing researchers at the University of Maryland's Robert H. Smith School of Business have produced an artificial intelligence-based model that they say "predicts digital customer behavior and ...

Auto dealers today are under constant pressure to operate more efficiently, forecast more accurately, and make faster, ...

If there was a Venn diagram of the discussions around the urgency of artificial intelligence implementation and business ...

The Wall Street giant has blasted data middlemen as digital freeloaders, but tech firms and consumer advocates are pushing ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...