Despite AI agents and chatbots increasingly becoming a part and parcel of customer service, they have yet to significantly ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

As conversational AI becomes more pervasive, organizations face two challenges: to adopt these systems quickly and to ensure ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

In Zetron, the firm’s command center technology, we expect revenue growth from new customers and existing customers upgrading. Its main competitor is much bigger wide-moat Motorola, but we think Codan ...

Is Net Promoter Score still relevant? How can you transfer insights and data into meaningful actions? How do you hire the ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

The scammers reportedly can intercept phone calls to legitimate businesses and re-route them to fraudulent ones, according to ...

YouTuber Divya Gandotra Tandon recently shared a troubling experience involving a hotel booking scam through MakeMyTrip (MMT) ...

Get ready, soldiers! Verdansk is back. Activision has confirmed that the iconic city that brought Call of Duty: Warzone to life nearly five years ago will return on April 3rd, coinciding with the ...

The traditional subscription model, dominant for decades in enterprise software, is being challenged by work-based pricing, offering greater flexibility and predictability for customers. In customer ...