By combining drive-thru analytics, loyalty-app feedback, and TikTok spice-trend monitoring, McDonald’s sensed waning interest among budget-conscious and Gen-Z guests—and responded with the Spicy ...

Roots of Empathy is currently only taught at five schools throughout the valley, two of which are in South Cowichan ...

HR professionals using AI agents powered by ontologies should maintain focus on three things: data, engagement, and intelligence. The most important of these is engagement, because this is change ...

Ryan Cameron, the hospital’s VP of Technology & Innovation, says healthcare understands empathy but not scale, while ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

Successful leaders and organizations won’t these traits like a checklist but will more importantly integrate them into the ...

If you serve real human needs with relentless craft, your digital product can transcend “app” and become an advantage no one ...

The secret to building great teams is to develop interaction norms and routines that bring out the best in team members and ...

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

Family-owned bookstore Dragonfly Books is improving literacy and fostering a love of reading for all ages. Here's what to ...