If you wish to convince your board members and C-level decision makers that loyalty programs, you need to know what customers want.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

How AI-powered virtual agents enhance efficiency in contact centresIssued by ConnectJohannesburg, 15 Apr 2025Visit our press officeCX leaders are re-imagining their customer journeys using AI. (Image: ...

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...

A better consumer experience has implications for clinical improvements, according to a new report from CVS Health. | A ...

Set for release on Sept. 19, the feature stars Robbie and Farrell as two strangers as it follows the emotional journey that connects them. By Chris Gardner Kogonada’s A Big Bold Beautiful ...

Entrepreneurs, it's important to recognize signs of plateau. Here are strategies you can pivot your purpose, reassess, realign, and evolve.

Knowledge Base Integration Knowledge Base Upload: Rich knowledge bases are uploaded to ensure the AI can answer basic customer questions. Real-Time Updates: The knowledge base is updated in real ...

The US Department of Labor (DOL) has been on a journey to consolidate their identity systems and ... Previously, the DOL assigned usernames, passwords, and basic multifactor authentication to ...

There was something honest about it, too. The landscapes themselves told a story of South Africa’s journey as a nation. The train rolled through Hutchinson, a former railway junction in the ...

Microsoft’s Visual Basic is a programming language developed by the brand and it enables users or developers to create applications for the Windows operating system. From 1991 when Visual Basic was ...

23andMe has filed for bankruptcy protection in the US as the failing business attempts to materialise what little value it still holds. CEO Anne Wojcicki also resigned from her post. The former ...