CX programs need to leverage more advanced quantitative analytics to drive action, increase financial impact, and prepare for a more analytics-driven future.

Lack of skilled employees for AI- or advanced analytics-related tasks. A large number of enterprises are lagging in terms of the breadth and depth of AI adoption.

The Best Analytics Pilots Have a Problem to Solve The best advanced analytics pilots begin with a specific problem an agency needs solved, from logistics to operational movement issues. For instance, ...

Most federal employees don’t understand what advanced analytics is at a high level and therefore have misconceptions about its advantages and disadvantages. Advanced analytics refers in part to the ...

About DAT Freight & Analytics DAT Freight & Analytics operates the largest truckload freight marketplace in North America. Shippers, transportation brokers, carriers, news organizations and ...