Oracle’s MySQL database service supporting mixed analytical, transaction processing, and machine learning workloads is now available on Amazon Web Services. Oracle’s MySQL HeatWave, a MySQL ...

Originally, AWS used Q in Connect mostly to help guide agents through their customer interactions. Now, businesses can use the service to build customer-facing self-service experiences as well.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Oracle took a key step to change that narrative this week with the news that HeatWave would now be available on Amazon Web Services Inc., providing an option for existing users of MySQL-compatible ...