Originally, AWS used Q in Connect mostly to help guide agents through their customer interactions. Now, businesses can use the service to build customer-facing self-service experiences as well.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re ...

Oracle’s MySQL database service supporting mixed analytical, transaction processing, and machine learning workloads is now available on Amazon Web Services. Oracle’s MySQL HeatWave, a MySQL ...

Oracle took a key step to change that narrative this week with the news that HeatWave would now be available on Amazon Web Services Inc., providing an option for existing users of MySQL-compatible ...