In this article, you'll learn about the history of marketing, exploring the pivotal moments and revolutionary ideas that ...

Q3 2024 Earnings Call Transcript November 12, 2024 Operator: Conference call. As a reminder, today’s call is being recorded, and your participation implies consent to such recording. At this time, all ...

Jennifer Buaas is the deputy chief information officer of Customer Service Management for the Texas Health and Human Services Commission. She oversees the project management, service management, ...

Cybersecurity is vital for any company, regardless of its size, because it protects your data from malicious activities that ...

Salesforce Ltd. (CRM) keeps riding a wave of strong financial performance and demand.

CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Creating an excellent customer experience requires adopting a people-centric approach to business decisions and actions.

When making connections that drive growth, don't forget to optimize your ongoing communications to foster sustained business.

AI provides a revolutionary approach to CRM security by utilizing its data analysis, anomaly detection, and threat ...

Marketers can draw on principles from the Center for Humane Technology to adapt harmful technology practices into more humane ...

Two cloud-based customer relationship-management companies’ failure to implement standard cybersecurity protections made them ...

Just months after the merger between Ping Identity and ForgeRock was completed in August 2023, Ping CEO Andre Durand swiftly ...