Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

UK businesses across industries are using agentic AI to drive innovation, boost productivity, and transform the workplace.

One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – Unleashing the value of customer service – found that whilst virtual agents are ...

From a live Erica to an AI-driven Erica THE Bank of America (BOA) introduced Erica in 2018 as an AI-powered virtual assistant ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Generative AI’s capabilities have even extended further, allowing for customization of some product designs and virtual ...

Info-Tech Research Group has unveiled its list of the top ten software solutions offering the best vendor support in 2024.

This "service-as-a-software" model makes professional-grade services accessible and affordable to a much wider audience.

Unlike Traditional Chatbots, GVA Learning 360 Absorbs the Wisdom of Human Agents, Not Just Documents—Cutting AI Onboarding Time and Bringing Uniformity to AI and Human Customer Experiences New York, ...

The new VR design agency Customer XR launched this month with a mission to build custom virtual and augmented reality solutions to help major US brands harness the power of Extended Reality (XR) and ...