When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Talkdesk applies agentic AI automation to bank and credit unions’ customer service and support workflows to seamlessly uplevel customer experience PALO ALTO, Calif. —April 23, 2025—Talkdesk®, Inc.

Desktops are diversifying. Long after we have moved off of traditional wooden desktops, our “desktop” is now the space where ...

WAACSP has announced the launch of a new professional certification in virtual assistance, marking a significant step in the ...

Learn how to contact Equitas Small Finance Bank credit card customer care through toll-free numbers, email, WhatsApp banking, ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.