Solar software provider Bodhi has announced the launch of Bodhi AI Assistant — a 24/7 virtual support agent that blends ...

With customer expectations rising and digital transformation accelerating across the Middle East, SESTEK’s Virtual Agent ...

Unlike Traditional Chatbots, GVA Learning 360 Absorbs the Wisdom of Human Agents, Not Just Documents—Cutting AI Onboarding Time and Bringing Uniformity to AI and Human Customer Experiences New York, ...

Knovvu Virtual Agent by SESTEK, allows companies to assign particular tasks to different assistants and define special roles ...

Glia, the leader in customer interaction technology, today announced Glia Virtual Assistant (GVA) Learning 360, a first-of-its-kind AI solution that learns how a contact center’s best agents would ...

Bank of America uses innovative technology to meet and anticipate the needs of its clients and 213,000 employees. For many years, this commitment has carried through in its approach to AI and machine ...

AI-powered customer engagement specialist AutoChat is to rebrand as Novaco AI to reflect its expansion beyond chat-based ...

The second-largest U.S. bank is pushing generative artificial intelligence out to most employees while continuing to offer ...

Embracing digital change can help streamline critical operations, attract new customers through personalized experiences and ...

Improved User Experience: Voice recognition in customer service and virtual assistants makes the interaction more ...