Using AI and machine learning (ML) in call center sentiment analysis is nothing new. This tech has been supporting sentiment analysis long before ChatGPT became a household name.

Using machine learning, Text Analytics & Sentiment Analysis automatically analyzes open-ended feedback (such as survey comments) to reveal measurable, actionable insights. These new features include: ...

Sentiment analysis is analytical technique that uses statistics, natural language processing, and machine learning to determine the emotional meaning of communications. Companies use sentiment ...