At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

The incoming North America chief's turnaround plan will include driver experiences, auto shows, and a campaign to make sure everybody realizes how affordable an entry-level Maserati can be.

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

Researchers have developed a new forecasting model that helps companies more accurately estimate how many customers are interested in a product -- even when key data is missing. The study introduces a ...

Many customers of Honeywell are familiar with its Intelligrated and PSS businesses. They will be part of the Automation business. Honeywell Automation will include a portfolio of technologies, ...

The phenomenon of customers systematically making returns is putting a strain on the retail and eCommerce sectors. In Italy, ...