The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D.

Learn how to harness AI-driven insights to build, market, and scale your startup with NotebookLM and Gemini 2.5. From idea to ...

In today's fast-paced digital landscape, businesses are constantly seeking innovative ways to enhance customer interactions ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

In the bustling marketplace, small businesses constantly strive to stand out. Competing against larger corporations with vast ...

As a former rugby union player, Tom Woolgrove, CEO of Benenden Health, says that leadership 'is a contact sport in many ways' ...

Are electric utilities truly at the heart of a profound energy transformation that is “critical” for customers and ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

Your customers are the lifeblood of your business. Attracting and then retaining a strong customer base is the key to long-term success in e-commerce.  Enticing and keeping customers will be one of ...