To resolve the 'Word cannot open the existing file (Normal.dotm)' error, reset the Normal.dotm file, use Open and Repair, and disable add-ins.

Option 1: Recover Unsaved Word Document Using 4DDiG When Microsoft Word crashes, it often leaves behind temporary versions of unsaved documents in a hidden AutoRecovery folder on your computer.

Let’s find out! Step 1. If the MS Word icon can be found on the desktop, double-clicking it will help you launch the software. Step 2. Then, click the File tab on the top of the window. Step 3.