For example, at a law firm, a process-based approach would emphasize how to win cases and create satisfied clients rather than ensuring each attorney or employee fulfills a specific role.

The next stage in the total quality-control process is to retrain all employees in the new standardized procedures. For instance, if the employees will be asked to put together all the pieces of a ...

For centuries, quality control inspection has been time-consuming and labor-intensive. Live inspectors are limited in how many widgets they can process during an eight-hour workday, and their ...