Or AI might view a customer message and use new information to draft a written reply. These tools can save agents several minutes for every case, which can add up over time. 3.

Understanding customer behavior is fundamental to delivering an excellent digital customer experience. Data analytics can offer valuable insights into consumer behaviors, preferences and needs.

Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry advisor at SAP; and ...

Glance, a leading provider of cobrowse and visual collaboration solutions, today announced a strategic partnership with ...

About 2 ½ years ago, NICE launched Enlighten AI for CX, a set of solutions to optimize self-service and customer-experience operations, improve engagement, and boost customer satisfaction.

On June 9, Maximus announced the latest version of its Total Experience Management/TXM solution, which is now enhanced with new Amazon Web Services/AWS integrations.

Contentful empowers digital teams to collaborate, craft and deliver impactful digital experiences faster and at scale DENVER, Nov. 30, 2023 /PRNewswire/ -- Contentful, a composable content ...

Matt Garman’s message is loud and clear: Amazon Web Services partners need to be attached to every customer account if the $110 billion cloud giant wants to remain a dominant force in the AI era ...