Four out of five consumers want clear governance of AI interactions but less than a third of organisations currently ...

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

We urge brokers to start selling this product again - which offers valuable protection that their clients have been missing,' ...

Hackett Group and Celonis announce a strategic partnership combining process intelligence, enterprise benchmarking data from ...

The banks that successfully deploy these capabilities set themselves up as vital strategic partners versus basic service providers.

The conversation intelligence software market is gaining momentum as businesses increasingly recognize the value of analyzing ...

More than 60% of contact centres say customer interactions are becoming more challenging – not because customers are angry, ...

Many people believe saving alone is enough, but without a financial plan that shapes your daily habits and future goals, ...

Savings account holders in metro and urban areas will now need to keep a higher minimum balance of Rs 50,000, up from Rs ...

A younger, financially aware workforce often neglects life insurance. Insurers need to rethink distribution strategies to ...