Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Zahoree, founded by Jose A. Gonzalez, is a trusted partner for mid-sized and scaling businesses in delivering exceptional ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no such policy existed, and Sam was a bot. The AI model made the policy up, ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Avatarin, a spin-off from Japanese top aviation company ANA Holdings, plans to launch technology capable of replicating key ...

This article delves into the essential technologies every business owner needs in 2025 and beyond, highlighting why embracing ...

Google's products (GOOGL) (GOOG) have improved the quality of customer service queries by 95% and helped increase sales for ...

Enterprise Connect 2025 highlighted the necessity of practical and scalable tech solutions to unlock new levels of growth and innovation in an AI-powered world.

Shawn Heyns appointed product support engineer to strengthen Kyocera’s tech supportIssued by join.the.dots for Kyocera Document SolutionsJohannesburg, 16 Apr 2025Visit our press officeShawn Heyns.