To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

Help Register Login Login Hi, %{firstName}% Hi, %{firstName}% Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP is ...

WENATCHEE -- Okanogan-Wenatchee U.S. Forest Service employees returned to work March 24 after being laid off on Valentine's Day. Employees like those in Local 34 of the National Federation of ...

Calling customer service is becoming an increasingly frustrating ... messages warning customers against harassment toward employees. (Darren Calabrese/The Canadian Press) "To create a positive ...

Virtual reality is transforming onboarding by creating immersive, curiosity-driven learning experiences that improve ...

Training & Onboarding: Employee training and onboarding starts with a pre ... Supervisors also monitor customer service standards, such as upright carts and cans and closing lids after service.

Zomato, the popular online food delivery platform, has reportedly laid off up to 600 customer support employees, just a year after hiring them. The reported layoffs came as the company faces ...

The layoffs affected staff members enrolled under Zomato’s Associate Accelerator Program (ZAAP), a customer service training initiative launched last year. Employees based in Gurugram and Hyderabad ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees hired under the ZAAP program, were attributed ...

Zomato has laid off around 500 employees from its Zomato Associate Accelerator Program (ZAAP), a customer service training initiative launched last year, amid slowing growth in the food delivery ...