At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Investing in innovative, continuous employee training not only enhances skills and morale but also drives business success.

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

In this edition of “Ask the Board,” we feature Tim Vogel, CEO and Founder of Scenthound, a membership-based grooming ...

A review has exposed a litany of failures by banks and building societies in dealing with customers facing bereavement ...

The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...