The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

By categorizing and filtering user input, you can better focus on driving AI improvement. This iterative process—blending automation with human review—ensures AI learns from high-quality data, leading ...

A review has exposed a litany of failures by banks and building societies in dealing with customers facing bereavement ...

Country Holidays Travel India, a leading name in the Indian travel and tourism industry, has wrapped up the financial year 2024-25 on a highly positive note. Marked by robust growth, increased ...

For years, partnerships have been the most underutilized growth lever in SaaS—not because they don’t work, but because many CEOs fundamentally misunderstand them.

Social Security is implementing anti-fraud measures requiring flagged applicants to verify their identity in person ...

Republicans are pushing to implement requirements that Medicaid recipients work in order to obtain or retain coverage. Some states try to help enrollees find jobs. But states lack the data to show ...

Accessory company Fossil Group, which selected Assembly as its global integrated media agency in May 2024, saw an 8% increase in consumer desirability and 6% lift in purchase intent following a ...

Running a salon in 2025 needs simple and smart ideas. Keep your salon clean and cozy so customers feel happy. Offer good services like haircuts, hair color, and relaxing treatments. Use booking ...

Scott Wilder shares how customer-centric innovation reshapes digital self-serve, blending empathy, trust, and smarter support ...