As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

The staff at the city mosque here will soon be required to wear a standard uniform and undergo customer service training ...

Joining us on today’s Inside Automotive is John Fairchild President of Fairchild Automotive Solutions, to share ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

This program aims to provide a fast track to great careers with industry partners like Alabama Power, Spire, and Blue Cross, ...

Japan is the fourth country to purchase the latest version of the U.S. Army's CH-47 Chinook cargo helicopter to modernize its ...