Companies are building new generative AI models, and training and running them takes enormous amounts of energy.” The demands AI makes on data centres are growing exponentially. A ChatGPT query takes ...

A Kwik Fit manager has been disciplined after performing a karaoke session - with a customer’s sex toy. The prank at the repair centre in Dalkeith, Midlothian, is alleged to have been carried out in ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Members of the newly renamed Transit Committee met today to receive an overview of the first four weeks of O-Train Lines 2 and 4 service, updates on 2024 ridership, and ongoing efforts to expand OC ...

LBO and PO are key roles in banking with differences in eligibility, responsibilities, and career growth. Learn about their ...

Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...

To extend the enterprise push, Zoho is also organizing vertical-specific business units and application suites, for banking and finance, healthcare, consumer goods and other industries. An established ...

The Civil Service Training Centre (CSTC), in collaboration with the Japan International Cooperation Agency (JICA), has ...

By Emma Lewis, bOnline Staying competitive through improving customer service and streamlining communications is a big priority for small ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

The owner of Taj Jewelers and Watches, Faris Hajazi, immigrated from Saudi Arabia, and said he had given jobs to many ...

Artificial Intelligence (AI) is transforming industries worldwide, and customer service is no exception. However, in Rwanda, AI-generated responses often fall short, leaving customers with vague and ...