Companies are building new generative AI models, and training and running them takes enormous amounts of energy.” The demands AI makes on data centres are growing exponentially. A ChatGPT query takes ...

A Kwik Fit manager has been disciplined after performing a karaoke session - with a customer’s sex toy. The prank at the repair centre in Dalkeith, Midlothian, is alleged to have been carried out in ...

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...