On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero. Related stories In reality, nobody's even sure these surveys are measuring the right thing.

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

But maintaining such a high-impact global presence introduces its own variety of challenges: staying in tune with individual markets, ensuring broad customer satisfaction ... To reach out on a much ...

Last year, Buick won first place in the 2024 Customer Satisfaction Index study. At that time, it earned an 887 rating for itself, putting even this year’s top contenders in its rearview mirror ...

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study, rating grocery and ... the reports are scored on a scale of 1-100, and one ...

Hertz, down 3%, comes in third at 76, followed by Avis, which suffers a notable 5% decline in renter satisfaction to 74 due to lower customer ratings of the pick-up and drop-off experience.

In G2's Spring 2025 Report, Unanet earned the highest customer satisfaction rating among all project-based ERP providers, cementing its position as a top choice for tech-forward organizations ...

The index assigns scores to companies on a scale of 1 to 100, based on ratings ... in consumer satisfaction from 78 to 77. Phone manufacturers saw an improvement in customer satisfaction in ...

Tysons, Virginia-based Capital One Financial tops J.D. Power’s annual list of top banks in the Mid-Atlantic for customer satisfaction for the second year in a row. Capital One is the largest ...