To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

The shift toward a unified customer lifecycle can’t be done at a surface, optics-only level. A cross-department meeting or ...

Data insights help businesses predict needs and tailor interactions accordingly. Retailers should embrace tech like ...

Uplatform has announced the release of its latest guide, "Player Journey: Maximizing Profitability at Every Step of the CJM." ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

Data alone isn’t enough — what retailers truly need is a way to make sense of this information, align teams around it and turn insights into action.

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

Journey entered the 21st Century at a crossroads. Make that two crossroads. They'd recently moved on Steve Perry, placing the Steve Augeri-sung "Remember Me" on 1998's chart-topping multi-platinum ...

Don't stop believin' — but they did. Fans of rock band Journey were silenced mid singalong during Friday night's RodeoHouston performance. The band was singing its signature hit when the sound ...

Arena band Journey abruptly stopped a concert Friday evening at the Houston Rodeo mid-song, but the crowd kept the show going. The band was performing its 1981 hit "Don’t Stop Believin’" when ...

Microsoft Chief Partner Officer and CVP Nicole Dezen talks company’s 50th anniversary, AI, Copilot, security and more.

Houston rodeo attendees in the stands for Friday night's Journey concert at NRG Stadium were in mid-song when a bizarre sequence of events derailed the show and ultimately led to its cancellation.