Capital One has long referred to itself as a tech company that happens to be int eh financial services industry. With its ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Success relies not only on the quality of a product but also on the seamlessness of the customer journey. Embracing the concept of the “180-degree flip”—viewing your business through the ...

8x8 JourneyIQ Empowers Businesses to Evaluate and Manage Customer Interactions from Start to Finish and Eliminate Blind Spots Across the Entire Customer Journey CAMPBELL, Calif., April 02, 2025 ...

Knowing that each data point can make a life-changing difference for its patients, Ontada began developing a comprehensive product capable of assisting biopharma companies in better understanding the ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve efficiency without compromising ...

The Pro-Claim units’ reliable performance and Simpson’s dedicated partnership and technical support have been instrumental in Waupaca’s journey toward sustainability. Waupaca Foundry’s success with ...

The confidence Odom expressed reflects a long journey in basketball for the 50-year-old, which traces all the way back to a childhood spent here in Charlottesville. Odom's acceptance of the UVA ...

Scarlet & Violet: Journey Together, the new Pokemon Trading Card Game expansion set, focuses on the return of specific trainers’ Pokemon and their particular game strategies. Looking to find the ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...