Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Standard operating procedures (SOPs) ensure consistency, reduce training time, and eliminate confusion. Having SOPs in place makes it easier to scale your business while maintaining high-quality ...

The platform’s rapid ascent comes amidst heightened interest in Chinese cross-border e-commerce, fueled by viral TikTok videos showcasing Chinese factories and their role in global manufacturing. This ...

The platform’s rapid ascent comes amidst heightened interest in Chinese cross-border e-commerce, fueled by viral TikTok videos showcasing Chinese factories and their role in global manufacturing. This ...

A couple's dream holiday was left in tatters after their package break was cancelled just over half-an-hour before they were ...

Microsoft announces new AI agents that will help people with things like research, analysis and cybersecurity. Here’s how you ...

It's projected that these changes will lead to around 750 job losses. Before the change, Santander had 444 branches across the UK, but this number will be reduced to 290 full-service branches and five ...

In today’s hyper-competitive industrial landscape, success isn’t solely determined by technological prowess or product quality. Enterprises need to engage in ...

Explore the future of conversational AI chatbots with Hassaan Raza. Discover how AI is transforming industries and human ...

McDonald's is a fast food icon with more than 40,000 restaurants across the globe. Though it's beloved by customers, some ...

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.