As part of a determined effort to boost customer experience (CX) that has been in place since 2019, the company now captures ...

Meta, like many tech companies, uses gig workers to review real user chats with its AI chatbot to improve the system.

Some say the Gen Z stare signals poor communication and social skills. Psychologists and generational experts told BI that's ...

The benchmarking report used a rigorous methodology to ensure results reflected ICON’s true impact and performance in the competitive phase 1 landscape. ISR screened participants to ensure relevance ...

Consistency of messaging is another foundational piece of a sound AI strategy. AI is just another tool. Do not default to thinking it will solve everything. People should always remain at the centre ...

HMRC has launched a new digital service that will make it much easier for 35 million people to take control of their taxes ...

The Government has this week announced a new HMRC service that will allow workers to "take control" of their tax affairs. The ...

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...

If you are working in influencer marketing, you must have heard of the new buzzword: AI influencers. AI influencers, also ...

From beige boxes to cultural icons, the history of computers shows what happens when design meets emerging tech. Robotics is ...

Learn more about Microsoft Copilot Studio and how it can transform your organization’s productivity with new features ...

Bridgewater Housing Association (BHA) has launched a new AI-powered chatbot designed to make it easier than ever for tenants, ...