Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Standard operating procedures (SOPs) ensure consistency, reduce training time, and eliminate confusion. Having SOPs in place makes it easier to scale your business while maintaining high-quality ...

The platform’s rapid ascent comes amidst heightened interest in Chinese cross-border e-commerce, fueled by viral TikTok videos showcasing Chinese factories and their role in global manufacturing. This ...

The platform’s rapid ascent comes amidst heightened interest in Chinese cross-border e-commerce, fueled by viral TikTok videos showcasing Chinese factories and their role in global manufacturing. This ...

A couple's dream holiday was left in tatters after their package break was cancelled just over half-an-hour before they were ...

Microsoft announces new AI agents that will help people with things like research, analysis and cybersecurity. Here’s how you ...

This will come into force on May 12, as the bank nudges users towards utilising its mobile app's capabilities Santander has ...

In a significant step toward modernizing its banking operations, The Bihar State Cooperative Bank Ltd. (BSCB) has entrusted PruTech Solutions with the responsibility of driving its digital ...

It's projected that these changes will lead to around 750 job losses. Before the change, Santander had 444 branches across the UK, but this number will be reduced to 290 full-service branches and five ...

The banking giant is set to make a significant change likely to affect millions of people in the UK from next month ...

As driver dissatisfaction with in-car technology hits a fever pitch, brands are looking to ‘human factor’ design to transform ...